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The pre-sales solution was part of a digital transformation initiative within the enterprise business unit of a global carrier. Leveraging case management within the Symbox platform we were able to ensure users had the flexibility to adapt to the real world changes that are common in a complex sale and by digitising their work provide significant automation benefit.
This Symbox solution delivered was an enterprise wide orchestration of business processes automating the movement of data between down stream systems (MAM's, rights management systems etc). as well as a digital front door for suppliers to drive the deliverables required for each piece of content.
The global order management solution provides enterprise customers a centralised place to order, track and manage their devices from anywhere in the world. Dynamic business rules orchestrate the fulfilment of each order coordinating between operational teams and suppliers across the world.
The Symbox Revenue Assurance solution powers the RA functions of a number of global carriers and their operating companies. Providing consistent leakage measurement across the group, incident management of issues found including root cause analysis and enterprise reporting from operations up to the CFO.
The Asset & Change Management Accelerator provides enterprise inventory management with the ability to relate assets such that the impact of proposed changes can be automatically surfaced.
The IoT Enterprise Digital Ops solution, digitised the organisations entire business operating model for a leading global Tier 1 carrier. Providing real time insight into how the teams, products, services and regions are performing and unlocking the business agility required for such a fast paced market.
The broadcast playout service management solution has been deployed into a number of major broadcasters over the years. Including operational facing incident, escalation and fallout management as well as customer facing service quality dashboards fed by real time data to automatically determine service credits and much more.
