What is Symbox ?
Symbox is clever web-based workflow software that allows you to "webify" your business processes. We provide a number of
deployment options from our own packaged hardware and software solution or "Appliance", to virtual server
environments as well as a hosted on-demand option.
Here are some of the great features of Symbox:
Out of the Box Processes
Why re-invent the wheel when you can use our library of existing Process Templates based on Industry best practice process such as ITIL.
- IT Service Management (ITIL)
- Facilities Management
- HR - Starters, Leavers, Skills development, Rostering
- Scheduled reporting
- Finance and Procurement
- Revenue Assurance
- Catalogue Maintenance and Ordering
Built-in Reporting
Symbox has built-in graphical reporting, allowing you to create great-looking charts and tables. Clever features include:
- Drill down charts
- Include graphical and reporting data inside your processes
- Role-based access to report
- Scheduled and Emailed HTML reports
Service Level Management and Alarms
The system allows you to apply services levels to each step in your processes and configure alarms to trigger notifications.
- Pre-emptive Service Level breach notification
- Automatic SLA Assignment based on parameters you specify
- Powerful Content-matching on Alarm and Notification triggers
- Service windows allowing Working hours escalation only
Multiple Deployment Options
Symbox provide you with multiple deployment options allowing you to choose an installation that meets your needs.
- Symbox Appliance (Packaged hardware and software solution)
- Virtual Server Environment
- Symbox OnDemand Hosted solution
- Software Only
Integration and Connectivity
With Symbox you can plug your processes into your business with the following smart features:
- Support for Multiple LDAP servers
- Process inbound Email / SNMP/ Syslog / URI / XML-RPC
- Integrate processes with your existing Intranet
- Communicate with existing servers, services and applications
Web Portal Interface
Symbox is completely web based and so very fast to deploy.
- 100% Web-based client and administration environment
- Multiple portals to deliver right content to right people
- Point and Click customisation of individuals portals for corporate/departmental branding
- Authentication using existing LDAP/AD usernames and passwords
