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Symbox is a clever web-based Business Process Management software solution, that allows you to “webify” your business processes. Symbox provides you with a single platform where you can create, deploy and run all of your business processes. Functionality such as task allocation, service level management, customisable portals/interfaces, built in graphical reporting, dashboards and a host of other useful features, can be accessed simply using a web browser.
We provide a number of deployment options from on-premise software, our own packaged hardware and software solution or “Appliance”, to virtual server environments, as well as ‘Cloud’ based Software-as-a-Service packages
Here are some of the key components of the Symbox platform:
PROCESS BUILDER
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Symbox technology does not require you to learn any new meta languages or understand complex programming languages such as C or Java. All of this complexity is hidden from the process designer, you can build powerful, graphically driven processes using drag and drop and familiar web skills.
WEB FORM BUILDER
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BUILT IN GRAPHICAL REPORTING
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Symbox has built-in graphical reporting, allowing you to create great-looking charts and tables. Clever features include: • Real Time Dashboards • Drill down/up charts • Pie charts • Bar Charts • Table based reports • Include graphical and reporting data inside your processes • Role-based access to reports • Scheduled and Emailed HTML reports
SERVICE LEVEL MANAGEMENT – PROCESS AND TASK LEVEL
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The system allows you to apply services levels to each step in your process and configure alarms to trigger notification emails. • Pre-emptive Service Level breach notification • Automatic SLA Assignment based on parameters you specify • Powerful Content-matching on Alarm and Notification triggers • Service windows allowing Working hours escalation only • Multiple timezone support
MULTIPLE DEPLOYMENT OPTIONS
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Symbox provide multiple deployment options allowing you to choose an installation that meets your needs. • Symbox Appliance (Packaged hardware and software solution) • Virtual Machine Environment (VMWare) • Cloud based Process On Demand • Software Only
INTEGRATION AND CONNECTIVITY
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With Symbox you can plug your processes into your business with the following smart features: • Support for Multiple LDAP servers • Process inbound Email / SNMP/ Syslog / URI / XML-RPC • Integrate processes with your existing Intranet • Communicate with existing servers, Web Services and applications
WEB PORTAL INTERFACE
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Symbox is completely web based and so very fast to deploy and easy to manage • 100% Web-based client and administration environment • Backup and Restore via web interface • Multiple independently branded portals to deliver right content to right people • Point and Click customisation of individual portals for corporate/departmental branding • Active Directory / LDAP user pass thru authentication



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