Symbox is a clever web-based Business Process Management software solution, that allows you to “webify” your business processes. Symbox provides you with a single platform where you can create, deploy and run all of your business processes. Functionality such as task allocation, service level management, customisable portals/interfaces, built in graphical reporting, dashboards and a host of other useful features, can be accessed simply using a web browser.
We provide a number of deployment options from on-premise software, our own packaged hardware and software solution or “Appliance”, to virtual server environments, as well as ‘Cloud’ based Software-as-a-Service packages
Here are some of the key components of the Symbox platform:
Symbox technology does not require you to learn any new meta languages or understand complex programming languages such as C or Java. All of this complexity is hidden from the process designer, you can build powerful, graphically driven processes using drag and drop and familiar web skills.
WEB FORM BUILDER
BUILT IN GRAPHICAL REPORTING
Symbox has built-in graphical reporting, allowing you to create great-looking charts and tables. Clever features include: • Real Time Dashboards • Drill down/up charts • Pie charts • Bar Charts • Table based reports • Include graphical and reporting data inside your processes • Role-based access to reports • Scheduled and Emailed HTML reports
SERVICE LEVEL MANAGEMENT – PROCESS AND TASK LEVEL
The system allows you to apply services levels to each step in your process and configure alarms to trigger notification emails. • Pre-emptive Service Level breach notification • Automatic SLA Assignment based on parameters you specify • Powerful Content-matching on Alarm and Notification triggers • Service windows allowing Working hours escalation only • Multiple timezone support
MULTIPLE DEPLOYMENT OPTIONS
Symbox provide multiple deployment options allowing you to choose an installation that meets your needs. • Symbox Appliance (Packaged hardware and software solution) • Virtual Machine Environment (VMWare) • Cloud based Process On Demand • Software Only
INTEGRATION AND CONNECTIVITY
With Symbox you can plug your processes into your business with the following smart features: • Support for Multiple LDAP servers • Process inbound Email / SNMP/ Syslog / URI / XML-RPC • Integrate processes with your existing Intranet • Communicate with existing servers, Web Services and applications
WEB PORTAL INTERFACE
Symbox is completely web based and so very fast to deploy and easy to manage • 100% Web-based client and administration environment • Backup and Restore via web interface • Multiple independently branded portals to deliver right content to right people • Point and Click customisation of individual portals for corporate/departmental branding • Active Directory / LDAP user pass thru authentication