Symbox® are global providers of Business Process & Workflow Management software, solutions and managed services to the Communications, Broadcast & Media Industries.
The Symbox® BPMS platform and portfolio of solutions, are available on premise/on demand or as a managed service and help automate, manage and optimize customer, financial, operational and IT based processes, in order to increase revenue, reduce churn, minimize cost and maximize productivity.read more
Why is Business Process Management important to Communication Service Providers?
There is an increasing need within the Telecommunications industry for service providers to deliver a holistic customer experience, which places great pressure on the design of internal processes that are linked directly to customer service. Consumers demand choice, control and convenience as they interact with each other and create, share and collaborate at work and at home.read more
Why is Business Process Management important to Broadcasters, Service Providers and Content Providers?
Broadcasters, service providers and content providers are experiencing significant change and increased levels of competition. The media industry in general is faced with the challenge of serving customers who are rapidly adopting new technologies and expect a high volume of quality content to be delivered in various different ways, many of which do not deliver significant revenue streams for providers – the underlying paradox.read more